SUPPORT / DIAGNOSTICS

Understand every network check.

Distinguish DNS, TCP, TLS, public IP and IPv4/IPv6 path status.

Public IP

Overview contacts Cloudflare China HTTPS trace to observe the public IP and family used by that request. One request does not independently test IPv4 and IPv6. First appearance and manual refresh may send it.

IPv4/IPv6 path

Shows iOS path capability, not a guarantee that a particular site or VPN endpoint is reachable.

DNS lookup

Gives the hostname to the current iOS resolver. Success means the name resolved, not that a port connects.

TCP connection

Attempts the specified host and port. It checks basic reachability, not website content or a VPN handshake.

TLS diagnostics

Attempts a secure handshake. Failure can involve certificate, hostname, TLS version, proxy or server configuration.

Changing results

Carrier routing, resolver, firewall, captive Wi-Fi, network handoff, server load and timeout can change a result.